Refund and Returns Policy - Personalized Childbook

Last Updated: 08 January 2026

1. Personalized Products

All of our storybooks are custom-made and personalized based on the information you provide.

Because of this, personalized items are non-refundable and non-returnable, except in cases of production defects or errors caused by us.

This policy complies with applicable UK/EU consumer regulations regarding customized goods.

You may cancel your order only before personalization and production begin.

Once the design process has started, cancellation is no longer possible due to the custom nature of the product.

If you wish to cancel, please contact us as soon as possible at:
📧 personalizedchildbook@gmail.com

All digital downloads are non-refundable once delivered.

If you experience technical issues accessing your file, please contact us and we will resend the file or assist you.

If your printed book arrives damaged or contains a production error:

If the issue is confirmed, we will:

✔ Send a free replacement
or
✔ Offer a correction where applicable

We do not offer refunds for minor color variations due to screen differences.

We are not responsible for errors resulting from:

Please carefully review all personalization details before placing your order.

We are not responsible for:

If a package is returned due to incorrect address details, additional shipping fees may apply.

Refunds (if approved) will be processed back to the original payment method within 5–10 business days.

Refunds are granted only in cases where:

For any return or refund request, please contact:

Please include your order number for faster assistance.